Delivery Information

Delivery
We deliver Poznik products worldwide. Many countries already have local Poznik representatives and in that case, delivery will be done directly by them and support will be offered in local language.

Cost of delivery
Standard delivery: Shipping costs for orders under € 100 will be calculated and added to your total amount during the checkout process and depending on a country of delivery you chose.

Free shipping: If the order value exceeds € 100

Shipping rates
EU: up to 1 product € 5, more than 2 free shipping
US, Canada: up to 1 product € 7, more than 2 free shipping
Rest of World: up to 1 product € 12, , more than 2 free shipping

Transit Time
EU countries: 2-5 workdays.
Rest of World: 3-7 workdays

Packet Tracking
You’ll receive your packet number and the appropriate link automatically via email.

Returns
As described in our terms and conditions.

Payment upon delivery
If this option is available in your country, additional costs may occur with “Payment Upon Delivery” option (including delivery costs).

Our tips:

  • Use a delivery address where someone will be present to accept the delivery or add phone number in checkout process.
  • To change your delivery address, please contact us.
  • To change your address when the package is already on its way, contact the delivery service by telephone. Ready your package number.
  • Make sure the delivery service has your telephone number, so that they can contact you.
  • Track your package using your tracking number.
  • Make sure that your name is clearly visible on your house door to help the packaging service find your address!

If no one is present at the point of delivery, the packaging service will undertake 1-2 more attempts.

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